---
description: This article provides you with the basic email settings on Ryviu.
---

# Review Requests Email

The email settings section includes some settings on the email that you send to your customers to ask for reviews.&#x20;

You can set up and customize emails your send to customers to ask for product reviews by following the process below. But this feature only works on the paid memberships.\
Please login to your **Ryviu dashboard** > **Settings** > **Emails** to set up your email layout and email system.

![](https://2078048923-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MJ_7xg9hu7U0GIYtDH3%2F-MMYZQh3_9l3l5s5iRCB%2F-MMYcHUL5ddr8k2P7sze%2Fimage.png?alt=media\&token=599e7cc8-73db-4ebf-8ad5-7fc61c2bc62b)

### **1. Layout**

You can add and control your email templates on the [**Layout**](https://app.ryviu.io/#/settings/list-template-email) section. After adding your email layout, you can send the test email by click on the edit button. Please read [this article](https://docs.ryviu.com/en/articles/4233001-how-to-create-your-own-email-request-review-template) for getting full information:

![](https://2078048923-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MJ_7xg9hu7U0GIYtDH3%2F-MMYZQh3_9l3l5s5iRCB%2F-MMYbzLindtnWgToCUZV%2Fimage.png?alt=media\&token=b5ff2f54-f284-4284-a5d2-bd4cb0cf886d)

### 2. **Email system**

It is easy to set up for email on **Email system**.

![](https://2078048923-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MJ_7xg9hu7U0GIYtDH3%2F-MMYZQh3_9l3l5s5iRCB%2F-MMYbJGeAh-VkrxEig2W%2Fimage.png?alt=media\&token=9873c785-14f5-46a9-a3f3-57d86f10fdce)

* Activate the option Automatically send a request review email to a customer at the time you set.
* Add the time and order status to send email
* Add your [email address](https://docs.ryviu.com/en/articles/4233584-how-to-verify-your-domain-email-to-sending-product-review-request-email) to verify. After that, an email will be sent to your customers from your verified email address.
* Add your domain on email, then your customer won't know your store is Shopify
* Add your name and logo
* Activate option to get email notification when product gets a new review
* Activate option to get email notification when a review or question get a reply from Admin or Customer

_**Note**_: _Ryviu can send an email to ask for a review of the orders from the time you upgrade your membership only. It means that you cannot ask your customers to leave reviews for previous orders._

Should you need further support, please feel free to contact us via live chat or email [info@ryviu.com](mailto:info@ryviu.com)
